1. East Midlands Ambulance Service Task Group

    Report -

    Concerns remain very high over the extremely poor response times in Rutland. Our EMAS listening event in July 2016 gave the opportunity to EMAS to describe current actions being taken to address issues in Rutland.

  2. Transfer of Care Task Group

    Report -

    This project ran from August 2016 to March 2017. The initial findings can be found in the report below:

  3. Enter and View report - Oakham Urgent Care Centre

    Report -

    Part of our local Healthwatch programme is to carry out Enter and View visits. Healthwatch Rutland authorised representatives carry out these visits to health and social care services to find out how they are being run and make recommendations.

  4. Enter and View report - Oakham Medical Practice July 2015

    Report -

    Part of the local Healthwatch programme is to carry out Enter and View visits. Local Healthwatch representatives carry out these visits to health and social care services to find out how they are being run and make recommendations.

  5. Enter and View report - Rutland Memorial Hospital, February 2015

    Report -

    Part of our local Healthwatch programme is to carry out Enter and View visits. Healthwatch Rutland authorised representatives carry out these visits to health and social care services to find out how they are being run and make recommendations.

  6. Enter and View Report - Younger Disabled Unit, Leicester General Hospital/Specialist Neurological Rehabilitation Unit, March 2016

    Report -

    Part of the local Healthwatch programme is to carry out Enter and View visits. Local Healthwatch representatives carry out these visits to health and social care services to find out how they are being run and make recommendations.

  7. Enter and View report - Brightways and Rutwel, October 2016

    Report -

    Part of our local Healthwatch programme is to carry out Enter and View visits to these visits to health and social care services to find out how they are being run and make recommendations.

  8. Enter and View report - Rutland Care Village Dec 2016

    Report -

    Part of our local Healthwatch programme is to carry out Enter and View visits. Healthwatch Rutland authorised representatives carry out these visits to health and social care services to find out how they are being run and make recommendations.

  9. Enter and View report - Belton House Retirement Home, January 2017

    Report -

    Part of our local Healthwatch programme is to carry out Enter and View visits. Healthwatch Rutland authorised representatives carry out these visits to health and social care services to find out how they are being run and make recommendations.

  10. Enter and View report - Neurological Rehabilitation Unit, Leicester General Hospital Mar 2017

    Report -

    The purpose of this visit was to see if the recommendations from the last Enter and View visit in 2016 were being followed.

  11. Enter and View report - Manton Hall Care Home May 2017

    Report -

    Part of our local Healthwatch programme is to carry out Enter and View visits. Healthwatch Rutland authorised representatives carry out these visits to health and social care services to find out how they are being run and make recommendations.

  12. Enter and View report - Wisteria House Care Home, September 2017

    Report -

    Part of our local Healthwatch programme is to carry out Enter and View visits. Healthwatch Rutland authorised representatives carry out these visits to health and social care services to find out how they are being run and make recommendations.

  13. Enter and View report - Oak House Care Home Oct 2017

    Report -

    Part of our local Healthwatch programme is to carry out Enter and View visits. Healthwatch Rutland authorised representatives carry out these visits to health and social care services to find out how they are being run and make recommendations.

  14. Enter and View report - Chater Lodge Care Home Nov 2017

    Report -

    Part of our local Healthwatch programme is to carry out Enter and View visits. Healthwatch Rutland authorised representatives carry out these visits to health and social care services to find out how they are being run and make recommendations.

  15. Enter and View report - Tixover House Care Home, November 2017

    Report -

    Part of our local Healthwatch programme is to carry out Enter and View visits. Healthwatch Rutland authorised representatives carry out these visits to health and social care services to find out how they are being run and make recommendations.

  16. Enter and View report - The Lodge Trust. December 2017

    Report -

    Part of our local Healthwatch programme is to carry out Enter and View visits. Healthwatch Rutland authorised representatives carry out these visits to health and social care services to find out how they are being run and make recommendations.

  17. Enter and View report - Rutland Care Village, October 2018

    Report -

    Part of our local Healthwatch programme is to carry out Enter and View visits. Healthwatch Rutland authorised representatives carry out these visits to health and social care services to find out how they are being run and make recommendations.

  18. Enter and View report - Manton Hall, December 2018

    Report -

    Part of our local Healthwatch programme is to carry out Enter and View visits. Healthwatch Rutland authorised representatives carry out these visits to health and social care services to find out how they are being run and make recommendations.

  19. New three year strategy and workplan for 2018-21

    Report -

    We have set our new strategy and workplan for 2018-21. Our vision is to be a strong, resolute and independent community champion.

  20. The Care Quality Commission rates East Midlands Ambulance Service as ‘Good’ overall and ‘Outstanding’ for caring

    News -

    Congratulations to East Midlands Ambulance Service (EMAS) which was graded overall as 'Good', with 'Outstanding' for the care that it provides, in the recent Care Quality Commission inspection report.

  21. Summer 2019 Newsletter

    News -

    Keep up to date with local news and Healthwatch Rutland updates for Summer 2019

  22. What can you expect when you’re discharged from hospital?

    Advice and Information -

    The usual processes the NHS follows to discharge you from hospital have changed since the start of the coronavirus pandemic. Here’s what you can expect when it’s time to leave hospital.

  23. Focus on Primary Care Networks (PCN)

    News -

    Better Care Together has published a bulletin that explains what the new NHS ‘Primary Care Networks’ are, and what benefits they are expected to bring to patients once fully established.

  24. Report shows people in Rutland want more health and care services delivered locally

    Report -

    Over 200 people shared their experiences and views on how to improve health and care services in Rutland.

  25. What the public have told local Healthwatch about their experience of Health and Care services

    Report -

    Healthwatch Leicester, Healthwatch Leicestershire and Healthwatch Rutland have been working together across the region, as part of a national project, to explore people’s lived experiences of using Health and Care services.

  26. About the Healthwatch Community Champion Role

    Report -

    Here at Healthwatch Rutland (HWR) we listen to people's feedback to help shape and improve health and social care services in Rutland. Healthwatch Community Champions are the 'eyes and ears' for HWR in your locality or area of interest.

  27. About the Healthwatch Rutland Authorised Representative role

    Report -

    An Authorised Representative is a trained volunteer who participates in Healthwatch Rutland’s ‘Enter and View’ activities, alongside other Healthwatch Rutland volunteers and staff.

  28. About the Board Member role

    Report -

    The Healthwatch Rutland Board is the public face of Healthwatch Rutland and takes decisions about how Healthwatch Rutland should work to improve the health and social care outcomes of the county’s population.

  29. Our Data Protection Policies (GDPR)

    Report -

    These policies support the legal requirements of the General Data Protection Regulation and the Data Protection Act 2018 (the UK’s interpretation of GDPR), which places certain obligations on CTCIC, its staff and those who process data on our behalf.

  30. Care Home Services

    Advice and Information -

    Find local care homes and their contact details.

  31. Dentist Services

    Advice and Information -

    Find local dentists and their contact details.

  32. Doctor and GP Services

    Advice and Information -

    Find local Doctor surgeries and GP's and their contact details.

  33. Sensory Impairment Services

    Advice and Information -

    Find local Sensory Impairment Services and their contact details.

  34. Homecare Services

    Advice and Information -

    Find local Homecare Services and their contact details.

  35. Hospital services

    Advice and Information -

    Find local hospital services and their contact details.

  36. Mental Health Services

    Advice and Information -

    Find local Mental Health Services and their contact details.

  37. Patient Transport Services

    Advice and Information -

    Find local Patient Transport services and their contact details.

  38. Pharmacy Services

    Advice and Information -

    Find local Pharmacy Services and their contact details.

  39. Living Healthily Services

    Advice and Information -

    Find local Living Healthily Services and their contact details.

  40. Services for Children and Young People and their families

    Advice and Information -

    Find local Services for Children and Young People and their families and their contact details.

  41. Services for older people

    Advice and Information -

    Find local Services for older people and their contact details

  42. Long Term Conditions and Disabilities Services

    Advice and Information -

    Find local Long Term Conditions and Disabilities Services and their contact details.

  43. Other services

    Advice and Information -

    Find local Services and their contact details.

  44. Complaints and advocacy services

    Advice and Information -

    Find local complaints and advocacy services and their contact details.

  45. Our Volunteer Handbook

    Report -

    Volunteers for Connected Together CIC, including Healthwatch Northamptonshire (HWN) and Healthwatch Rutland (HWR) are supported by the volunteer leads - Katie Bayliss based in the HWN office, and by Amy Crawford for HWR.

  46. Invitation to apply to join new patient group and play an important role in local healthcare

    News -

    NHS partners in Leicester, Leicestershire and Rutland are inviting anyone passionate about health and social care to volunteer their time and apply to sit on a new public and patient involvement assurance group.