1. Transfer of Care - initial findings, April 2017

    Report -

    The issues highlighted included delayed transfer of care, discharge from hospital without sufficient support in place, discharge from hospital when the individual requires rehabilitation rather than in-home support and confusion upon returning home.

  2. Urgent Care and Minor Injuries at Rutland Memorial Hospital

    Response -

    Following recent concerns in the media and on social media we have been in communication with East Leicestershire and Rutland Clinical Commissioning Group, the commissioner for local minor injuries services and urgent care services.

  3. CQC Inspection of Leicestershire Partnership Trust gives overall “Requires Improvement” rating

    News -

    The Care Quality Commission (CQC) has given Leicestershire Partnership Trust’s (LPT) an overall rating of “Requires Improvement” in its recently published inspection report.

  4. Thames Ambulance Service rated “Inadequate” by CQC

    News -

    Thames Ambulance Service Ltd (TASL) was commissioned in 2017 to provide Non-Emergency Patient Transfer Services (NEPTS) for Leicester, Leicestershire and Rutland (LLR).

  5. It's your NHS… Have your Say

    News -

    Today we launch the “What Would You Do?” campaign to encourage everyone in Rutland to share their views about what changes to local NHS services should be made in Leicester, Leicestershire and Rutland.

  6. There is still time for forces families to respond to survey

    News -

    There is still time for Armed Forces families to share their experiences as part of a wide-ranging survey looking at aspects of military life.

  7. Armed Forces Survey

    News -

    Are you a veteran, reservist, serving in the armed forces or family of someone who is?

  8. Public engagement on the NHS Long Term Plan

    News -

    We are working with colleagues in Healthwatch Leicester/Leicestershire to deliver co-ordinated engagement with the public about the plan’s proposals.

  9. Get involved in re-designing community health services

    News -

    Clinical Commissioning Groups (CCG) in Leicester, Leicestershire and Rutland, the NHS groups that plan and buy health services, have been talking to people about their experiences of community health services.

  10. Healthwatch Rutland supports Councillors’ recommendations for public consultation on Leicester’s ICUs: Press Statement

    Response -

    We fully supports local Councillors’ recommendation that University Hospitals of Leicester Trust and local Clinical Commissioning Groups pause their plans to reconfigure Intensive Care Units (ICU) and offer full public consultation on the plans.

  11. Next Steps to better care in Leicester, Leicestershire and Rutland

    News -

    NHS organisations in Leicester, Leicestershire and Rutland (LLR) have published the Better Care Together ‘Next steps to better care in Leicester, Leicestershire and Rutland’.

  12. Support to Military Veterans Workshop 29th June 2017 - Event Report

    Report -

    We heard from the public that some confusion existed surrounding the provision of support to military veterans in the county so we held a workshop to explore the issues.

  13. Useful links for carers

    Advice and Information -

    Useful links for carers in the local area

  14. Urgent Care services: Healthwatch Rutland to meet with Clinical Commissioning Group

    Response -

    We are aware that some patients have had difficulties accessing walk-in Urgent Care services at Rutland Memorial Hospital (RMH) following the contract change at the beginning of April.

  15. Urgent Care Service at Rutland Memorial this bank holiday weekend

    News -

    The Clinical Commissioning Group have given assurances to Healthwatch Rutland that Urgent Care Services in East Leicestershire and Rutland are operating as advertised this bank holiday weekend (including Urgent Care at Rutland Memorial Hospital)

  16. May 2019 Newsletter

    News -

    Keep up to date with local news and Healthwatch Rutland updates for May 2019

  17. Board Meeting papers - 11/06/2019

    Report -

    Board Meeting papers for 11/06/2019

  18. The local NHS shares its ambitions for improving hospital care

    News -

    The Better Care Together (BCT) team has launched a new video highlighting proposed changes at Leicester’s hospitals that include acute and maternity services for patients in Leicester, Leicestershire and Rutland.

  19. Healthwatch Rutland Annual Report 2018-2019

    Report -

    We experienced a lot of change in 2018-19, but were still busy working to ensure that the voices of all Rutland people were heard on the local delivery of health and social care. Read our annual report to find out what we achieved.

  20. East Midlands Ambulance Service Task Group

    Report -

    Concerns remain very high over the extremely poor response times in Rutland. Our EMAS listening event in July 2016 gave the opportunity to EMAS to describe current actions being taken to address issues in Rutland.

  21. Transfer of Care Task Group

    Report -

    This project ran from August 2016 to March 2017. The initial findings can be found in the report below:

  22. Enter and View report - Oakham Urgent Care Centre

    Report -

    Part of our local Healthwatch programme is to carry out Enter and View visits. Healthwatch Rutland authorised representatives carry out these visits to health and social care services to find out how they are being run and make recommendations.

  23. Enter and View report - Oakham Medical Practice July 2015

    Report -

    Part of the local Healthwatch programme is to carry out Enter and View visits. Local Healthwatch representatives carry out these visits to health and social care services to find out how they are being run and make recommendations.

  24. Enter and View report - Rutland Memorial Hospital, February 2015

    Report -

    Part of our local Healthwatch programme is to carry out Enter and View visits. Healthwatch Rutland authorised representatives carry out these visits to health and social care services to find out how they are being run and make recommendations.

  25. Enter and View Report - Younger Disabled Unit, Leicester General Hospital/Specialist Neurological Rehabilitation Unit, March 2016

    Report -

    Part of the local Healthwatch programme is to carry out Enter and View visits. Local Healthwatch representatives carry out these visits to health and social care services to find out how they are being run and make recommendations.

  26. Enter and View report - Brightways and Rutwel, October 2016

    Report -

    Part of our local Healthwatch programme is to carry out Enter and View visits to these visits to health and social care services to find out how they are being run and make recommendations.

  27. Enter and View report - Neurological Rehabilitation Unit, Leicester General Hospital Mar 2017

    Report -

    The purpose of this visit was to see if the recommendations from the last Enter and View visit in 2016 were being followed.

  28. The Care Quality Commission rates East Midlands Ambulance Service as ‘Good’ overall and ‘Outstanding’ for caring

    News -

    Congratulations to East Midlands Ambulance Service (EMAS) which was graded overall as 'Good', with 'Outstanding' for the care that it provides, in the recent Care Quality Commission inspection report.

  29. Summer 2019 Newsletter

    News -

    Keep up to date with local news and Healthwatch Rutland updates for Summer 2019

  30. What can you expect when you’re discharged from hospital?

    Advice and Information -

    The usual processes the NHS follows to discharge you from hospital have changed since the start of the coronavirus pandemic. Here’s what you can expect when it’s time to leave hospital.

  31. Hospital services

    Advice and Information -

    Find local hospital services and their contact details.

  32. There and Back - what people tell us about their experiences of travelling to and from NHS services

    News -

    Healthwatch England announced last week that it will be working with NHS England to support their new national review of the links between the NHS and local transport.

  33. September 2019 Newsletter

    News -

    Keep up to date with local news and Healthwatch Rutland updates for September 2019

  34. Urgent Care Services

    Advice and Information -

    Urgent care services are available to people with injuries and illnesses that require immediate attention, but are not life-threatening.

  35. NHS encourages patients to learn how to treat common illnesses during Self-Care Week (18 - 24 November 2019)

    Advice and Information -

    With the winter season just beginning, the NHS in Leicester, Leicestershire and Rutland is making it easier for people to find out how to treat minor illnesses themselves.

  36. Local patients advised to use the most appropriate service

    Advice and Information -

    With NHS services across Leicester, Leicestershire and Rutland experiencing very high demand, we’re being advised of the best routes to take to get the medical help we need.

  37. Speak up and help improve health and care in Rutland

    News -

    We all love the NHS, but let’s make it even better this year. Tell us about your experiences of health and social care, and the changes that you would like to see made locally, in our online survey. #SpeakUp2020

  38. Sign up to the Citizens’ Panel and help improve local health services

    News -

    People in Leicester, Leicestershire and Rutland (LLR) are invited to sign up to a new online network to help shape the future of local NHS services

  39. Temporary local NHS service changes to focus on COVID-19

    News -

    The NHS in Leicester, Leicestershire and Rutland is making temporary changes to some services to prioritise their efforts on COVID-19 (coronavirus), with immediate effect.

  40. Planning care at the end of life

    Advice and Information -

    With the current coronavirus pandemic, it’s important that you and your loved ones discuss your preferences for end of life care. This is especially important if you have been identified as high risk of severe illness if you catch COVID-19.

  41. Continue to seek medical help for serious conditions during the COVID-19 pandemic

    Advice and Information -

    The coronavirus (COVID-19) outbreak means you should only leave your home if it's essential, but you should still seek help if you have a serious health condition or concerning symptoms.

  42. Bereavement care and support following the death of someone who was important to you

    Advice and Information -

    The processes that follow the death of a loved one may be different during the coronavirus pandemic, so you can find here some links to advice that will help to guide you through the process and what you need to do, after the death.

  43. Local NHS assures patients health services are open and accessible

    News -

    The NHS in Leicester, Leicestershire and Rutland (LLR) is urging patients to continue accessing health services for symptoms and conditions requiring medical care.

  44. Help the NHS to help you get the treatment you need

    Advice and Information -

    If you need medical help, the NHS is still here for you.

  45. Urgent care – talk before you walk

    News -

    As part of the initial response to the Covid-19 outbreak some urgent care centres were closed in Leicester, Leicestershire and Rutland. A phased reopening has now started.