Let’s talk… Outreach and Engagement with Children, Young People and Families

Staff and volunteer Community Champions visited parent/child groups and young people's social groups to seek out the voices of children, young people (CYP), and their families, to better understand their experiences with health and social care services. 

This was explored both generally and within our priority areas, including access to NHS dentistry and experiences of General Practice. Our Authorised Representatives also conducted targeted visits to healthcare settings used by CYP elsewehere in Leicester, Leicestershire and Rutland, in collaboration with Healthwatch in Leicester and Leicestershire.

In addition, as part of our 2024 research project, we examined families' experiences with NHS communication and administration, particularly regarding referral processes and transfers of care between primary and secondary healthcare services.

Key themes emerged across all settings: the importance of clear communication, continuity and accessibility of care, and the value of being treated as individuals—not just patients with conditions. 

Positive feedback was noted in many areas, particularly regarding face-to-face interactions, the professionalism of staff, and local support services. However, challenges around accessibility, coordination of care, and patient empowerment remain persistent concerns.