Let's Talk...Children, Young People and Families
A key focus of our work in 2024-25 was to seek out the voices of children, young people (CYP), and their families, to better understand their experiences with health and social care services.
Our volunteers and staff visited parent/child groups, family days and young people's social groups to hear about children and families' access to NHS dentistry and experiences of General Practice. Our Authorised Representatives also conducted targeted visits to healthcare settings used by children and young people elsewhere in Leicester, Leicestershire and Rutland, in collaboration with Healthwatch in Leicester and Leicestershire.
Key themes emerged across all settings: the importance of clear communication, continuity and accessibility of care, and the value of being treated as individuals—not just patients with conditions.
Positive feedback was noted in many areas, particularly regarding face-to-face interactions, the professionalism of staff, and local support services. However, challenges around accessibility, coordination of care, and patient empowerment remain persistent concerns.
