Oakham Minor Injuries Unit Enter and View Report
Local residents talk to us about their experiences at the Oakham Minor Injuries Unit.
In February 2024 Healthwatch Rutland undertook Enter & View visits to the Oakham Minor Injuries Unit which is based at the Rutland Memorial Hospital. This completed a rolling programme to visit the Urgent Care and Minor Injuries Units which are used by Rutland patients.
We spoke to 11 patients who were attending the Minor Injuries Unit during our visits. In addition, we received feedback from 125 people who completed an online survey. Our findings show that people value the Minor Injuries Unit and are satisfied with the treatment they receive. However, clarity and awareness of the services available at the unit is needed for patients.
Our recommendations included:
- Enhance training for reception staff to ensure high standards of patient care and privacy during conversations at reception.
- Upgrade the doors to the building so that people with disabilities can enter more easily.
- Provide a private space for patients to use for discussions with reception.
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