Visit Report: Corby Urgent Care Centre
We teamed up with volunteers from Healthwatch West and North Northamptonshire to listen to people's experiences of using the service over two days - the 11th February and 17th February 2023.
We engaged with 38 people in total, 24 people in person and 14 people through an online survey in Rutland and Northamptonshire.
The majority of people we spoke to during the visits and who responded to the online survey were ‘walk-in’ patients rather than having a pre-booked appointment.
Overall patients were very satisfied with the service received, with 79% of people from the survey rating their overall experience at the centre as ‘very good’.
Positive comments included:
“Excellent”
“I was seen within an hour of arriving which was brilliant. The gentleman I saw was professional, capable, and very thorough with my eye injury. I am so very grateful to have this amazing urgent care facility in Corby”
“The staff were very helpful, and we were seen within about 40 minutes, triaged and then follow-up tests. It was so much better than trying to get to an A&E unit, all the hospitals are so far away. This unit is a Godsend.”
Negative comments included
“Finally, after 2hrs, I was called through and I managed to find my own way to the clinic room. The doctor I saw looked shattered I really felt for her. She prodded me a bit and prescribed me some super strong painkillers”
“This used to be a good place. Now overrun”
The visit report contains 9 minor recommendations for improvement.
