Our Problem Solving Policy
Volunteers, although valued by CTCIC, are not employees and have no contractual obligation to the organisation. CTCIC will try to resolve fairly any problems that people who volunteer with CTCIC may experience. The aim is to offer the opportunity to discuss any issues and facilitate a solution. This may lead to agreements about changes in behaviour or expectations, which will be monitored and reviewed.
Process
• Volunteers or staff should raise any problems in a timely manner usually within 30 days of the incident occurring. This is in order to ensure organisational memory of the incident is not lost
• Where possible the problem should be raised with the person concerned
• All complaints will be treated confidentially, and should only be discussed amongst those who are directly involved in trying to resolve the issue
• Full written records will be kept of the problem, interviews and meetings and will be kept in sealed files with the CTCIC CEO. Copies will be provided for the complainant within 10 working days after first being checked for factual accuracy and agreed by the CTCIC CEO
• Meetings will be held confidentially and with adequate time allowed
• Complainants will be kept informed at every step of the procedure
• Volunteers have the right to be accompanied by a colleague, friend or representative in any meetings that form part of the problem-solving process
