Leicester Partnership Trust (LPT) patient involvement update
Although face to face involvement is currently suspended, the LPT Patient Experience and Involvement Team are sending out communications this week to continue the virtual involvement of service users and carers in service development and service change work.
The complaints and PALS (Patient Advice and Liaison Service) are still in operation, although the response to some complaints may face delays due to clinical staff prioritising patient care in response to Covid-19.
PALS have extended their offer and will now take calls and emails 9am-5pm, 7 days a week, to deal with any queries, and concerns.
New ‘Message to a Loved one’ service created in response to Covid-19
The PALS team will take messages from family members to pass on to their loved ones staying on the wards. They will act as the ‘go-between’ to enable family and patient to get messages to and from each other. It is hoped that this will enable patients to stay connected with family members and friends in the community, and also release time for staff on the wards as the PALS team will be dealing with these messages.
