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Urgent Care and Minor Injuries at Rutland Memorial Hospital

2nd May 2019

Following recent concerns in the media and on social media, Healthwatch Rutland has been in communication with East Leicestershire and Rutland Clinical Commissioning Group,  the commissioner for minor injuries services and urgent care services locally.

Minor Injuries

Rutland Memorial Hospital continues to offer a full daytime Urgent Care Service (known as the Minor Injuries Service) from 8.30am to 5pm that can be used by patients in Rutland and from surrounding areas. Further negotiations are underway at present between East Leicestershire and Rutland Clinical Commissioning Group (CCG) and the provider Oakham Medical Practice. The CCG has issued this statement:

“The CCG and Oakham Medical Practice would like to assure patients that the Minor Injury Unit at Rutland Memorial Hospital remains fully functional and patients can expect to be treated.  There are ongoing discussions between the Practice and the CCG and these are expected to conclude within the next four weeks (by 31 May 2019).

The Minor Injury Unit at Rutland Memorial Hospital is accessed by patients in Rutland, Oakham and surrounding areas.  A Minor Injury Unit can provide x-ray services for possible fractures and treat injuries such as sprains, cuts, bruises, minor burns and wounds, that are not critical or life-threatening.

Oakham Medical Practice and the East Leicestershire and Rutland Clinical Commissioning Group remain committed to ensuring high quality services that continue to meet the needs of all patients.”

Urgent Care

Outside of GP hours, the Urgent Care Service operates at Rutland Memorial Hospital from 6.30pm to 9pm on weekdays and 9am to 7pm at weekends and bank holidays. The CCG have clarified that walk-in services continue to be available, and all patients will be assessed based on need and seen if urgent. Depending upon the assessed urgency of the illness/injury the patient may be seen as soon as possible, offered a slot later or referred elsewhere for treatment. Pre-booked appointments may be made via GP surgeries or NHS 111.  Healthwatch Rutland has been assured by the CCG that they understand the practicalities of travelling and transport in Rutland out-of-hours and will ensure that the provider’s assessment process will take into account the difficult travel logistics of patients living in areas with poor public transport.