Talk to us, we listen, we act

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Our Work

What we do

As the consumer champion on all aspects of health and social care for Rutland residents, we hold regular public Board meetings and other events to hear what you have to say. We also carry out projects on specific topics that we know are of concern to people. We undertake ‘Enter and View’ visits of health and social care services used by the people of Rutland to see how they look to users; taking note of best practice, making recommendations for improvement and monitoring progress.

Healthwatch Rutland relies on the help and support of volunteers across all our activities and there are always opportunities for people to give as little or as much time as they can spare.

If we are to ensure that the people of Rutland receive the best possible health and social care services, we need your help. The more people contribute to our activities and the more people tell us what their concerns are, the stronger an advocate for change and improvement Healthwatch Rutland will be.

Our Responsibility

Healthwatch Rutland has three main responsibilities:

  • To listen to the views and concerns of people in Rutland on health and social care services
  • To influence and improve the way that health and social care services are provided locally
  • To help local people find out about the services available to meet their needs

We provide an opportunity for local people to have a powerful voice on the health and social care services they use. Through our network of committed volunteers, and good relations with existing voluntary and community groups, we work to listen to what local people think about the services they use and then work with providers to change and improve them. We help people get the best out of their local health and social care services, whether it’s improving them today or helping to shape them for tomorrow.

How we work

We gather first-hand experiences from the people of Rutland and develop them into recommendations for the local health and social care authorities. The information we share helps them make important decisions about your local services. We sit on the local Health and Wellbeing Board, which gives us the power to influence local decision-making about health and social care.

We use the information we gather to identify important local issues and trends and we then carry out our own research into these issues, working closely with existing voluntary and community groups and the authorities. In particular, we want to make sure we represent the voice of the seldom heard, the vulnerable, and those in isolated communities.

And, most importantly, we have statutory powers in law which give us influence. We will feed back what we discover to the authorities, who have a legal responsibility to hear our views and answer any concerns we raise; this means our findings help to shape and improve services. You can be reassured that your views really do count.