My working background has been very varied, ranging from project and team management roles in large computing and telecommunications corporations, to setting up and running small internet-based businesses. As office manager in a small Healthwatch, I pretty much get involved in every activity from communication and marketing through events planning, signposting, general office support and helping people to access local health and social care services. Do you have feedback on your experience of local health and social care services? Would you like to become a member of Healthwatch Rutland and receive regular information updates to your inbox? I’d love to hear from you!
Chief Executive Officer
Following a career in the Royal Air Force and then in Teaching, I joined the Healthwatch Rutland team in March 2016. I believe strongly that the people’s voice needs to be heard by the decision makers in health and social care to inform their planning and provision of services. In the current financial climate, it has never been more important that limited funds are spent wisely, and with patient/client care at their heart. I have been so impressed with the commitment and dedication of our volunteers, who carry out the majority of our work. Their passion for ensuring the best possible health and social care provision for the residents of Rutland is inspiring! My role is to ensure that their work is supported. The breadth and depth of the job of Healthwatch Rutland is an immense challenge, but I believe that we do make a difference to the lives of the people of Rutland. We are in a position to gather the views of people and to make sure that these views are used to influence the decision makers. This is important for the provision of current services and also for the provision of services in the future.
During a 40 year career, Jennifer has managed four major teaching hospitals and a health authority as well as a private sector instrumentation company. She has also worked as Cancer Lead for the Department of Health for two Regions before becoming National Programme Director for modernisation of Urology services. Later on, Jennifer became Director of Skills for Health, which involved working between the health and education sectors. Throughout her career Jennifer has been a strong advocate of patient involvement in both personal health decision-making and in involving patients and the public in shaping services. She has led a number of nationalprojects in this field. Her interest dates from 1974 when she established one of the first Community Health Councils and latterly she was instrumental in introducing a national programme of shared decision making from the USA into the NHS. She has an MA from Glasgow University and is a Sloan Fellow of the London Business School. Jennifer is Treasurer of Music in Lyddington, opens her garden for the National Garden Scheme and is involved in a number of other local activities including archaeology, Scottish country dancing, reading group, Friends of Rutland Museum, fine arts with RADFAS and walking.
Born and raised in Rutland, Nicola was educated in Oakham and then went on to study law at The University of Birmingham. She is a qualified solicitor, having completed her training with Clifford Chance in London, a leading multinational law firm. As part of her training contract she spent 6 months living and working in the firm’s offices in Milan before qualifying as a Commercial Property Solicitor. She returned to Rutland to be closer to her family and friends 10 years ago and currently works for a national law firm in Nottingham working across both the private and public sectors. For many years she has had a passion and desire to work in the voluntary sector with the goal of helping others and giving back to the community. She joined Healthwatch Rutland as a volunteer in November 2015 and wants to make a real difference for people in the local area. She has a particular interest in mental health, believing that the focus should be on prevention and the need to challenge the stigma and discrimination often experienced by people with mental health problems. Since joining Healthwatch Rutland she has worked on the Young People’s Mental Health and Wellbeing Project and is now leading the Adult Mental Health Task Group.
Sean Williams comes to Healthwatch from a “Man in the Street” perspective having had no involvement in the Health Service or Social Care (except, of course, as a patient). Having lived in Canada, the United States and France he has had experience of differing approaches to healthcare. Born and raised in Northumberland, he was educated at Marlborough and Cambridge where he spent most of his time climbing mountains and the next ten years of his life were dominated working, amongst other things, as an instructor for the CCPR and the Outward Bound Trust. He qualified as a teacher and taught at the Friends School in Cumbria & Lancashire. Finding difficulty in raising a family on a teacher’s salary, he joined Shell where he spent nineteen happy and productive years gaining experience in all aspects of Shell’s retail activities as well as the financial aspects of the business. On his retirement from Shell, he went into business with an ex-Burmah-Castrol colleague trading base oils, from which he retired in 2003. He brings thirty years’ experience in a competitive commercial environment, where the ability to identify and to solve problems as well as the ability to influence the course of events were paramount. He believes in the importance of a truly national Health Service which is, and can be seen to be, fit for purpose.
Jacqui moved to Rutland in 2006 with 2 boys, one of whom has special needs. Jacqui worked as a Higher Level Teaching Assistant for a number of years at The Park School, Barleythorpe Road, Oakham working with children with Special Educational Needs (SEN). During this time, she also joined Park School’s Outreach Team. The team went into various Rutland schools to support children who required assistance to improve their literacy and numeracy skills. Jacqui then moved on to become a Special Needs Co-ordinator for The Ark Association nurseries in Oakham and the Rainbow Childcare Centres Ltd nurseries in Edith Weston and Exton. Jacqui eventually gave up paid work due to her caring responsibilities, but continued using her skills by volunteering with several organisations. These included The Ark Association nurseries in Oakham and the Rainbow Childcare Centres Ltd nurseries in Edith Weston and Exton, a parent/carer forum, Rutland Rotaract Family Support Centre, Carers UK, her GP surgery’s Patient Participation Group and Healthwatch Rutland. As well as being committed to these organisations, Jacqui has also used her skills and experience to represent the views of carers and those with Learning Disabilities at meetings with the Local Authority and other service providers and commissioners. Jacqui’s personal experience, and knowledge gained from extensive volunteering, has made Jacqui aware of the wealth of problems faced by Carers. In particular she is interested in addressing the issue of a lack of information given to Carers of adults with disabilities and special needs. As a current volunteer with Healthwatch Rutland, she feels passionately that the views of the public need to be given to service providers and commissioners to enable positive change to happen across health and social care.
Sarah has been a Rutland resident for over fifteen years. She has an interest in meeting the needs of some of the most vulnerable people locally. As the lay member of the Leicestershire and Rutland Safeguarding Board, she operates alongside health, social care and criminal justice specialists. The role involves developing engagement activities to promote Safeguarding Board initiatives. As a psychotherapist and counsellor, Sarah has worked extensively with people of all ages from children to the elderly. She has an interest in the role of therapy in education at all levels, from pre-school to university, in state and private sectors. She has particular experience in therapy with young people with special educational needs, workplace stress and supporting survivors of childhood sexual abuse. In the volunteer sector, Sarah has been involved with a number of special interest groups. She understands the need to develop creative ways of involving people and responding to limited budgets. Sarah has degrees from the University of Kent at Canterbury and the University of Leicester and has studied at the Tavistock and Portman NHS University. Prior to becoming a therapist she had a career in marketing communications.
Bart has lived in Lyddington for twelve years with his wife Barbara, a local artist. He is treasurer of the Lyddington village hall trust and has lead on the development of Enter and View for Healthwatch Rutland. Bart's professional life was in education, as a teacher and then senior manager in three large county council education departments. He undertook a variety of roles in these local authorities managing teams responsible for special educational needs provision, governor and school support, and the provision & allocation of school places. He worked with a variety of local authorities assisting them to address management and educational issues, and implement national initiatives. Bart's professional experience has given him particular skills in the assessment of complex issues, and working with others to devise and enable them to implement realistic solutions. As a member of the Healthwatch Rutland Board he will bring a different perspective, having had few dealings with the health service or social care in the past, but a deep understanding of how public services function and how change can be brought about.
Christine has been resident in Rutland for 17years. Her professional life was in education with a variety of teaching experience including 14 years as a senior lecturer in a university department . As the wife of a parish priest she has had wide exposure to a range of personal and social problems. She spent 5 years as a volunteer in a hospice day centre, has been a governor of an independent school and for 18 years was a member of the petitions committee of a national charity. Christine has extensive knowledge of autism and Aspergers syndrome and is keen to support the provision of respite care, care for carers and provision for young people with disabilities as they move into the adult world. She was a member of the steering group of LINk and for 12 months was the HW representative on the Health and Wellbeing Board. She is currently the HW representative on the Alliance Contract Board and on Better Care Together. Christine sees the effective and efficient organisation of public services as a major concern and would like to make some contribution to working through the problems.
Bart has been a Rutland resident over the last 35 years. Whilst at university in Exeter, Bart suffered a severe and traumatic injury that resulted in paralysis below chest level. Since then he has been a wheelchair user. Bart lives in the Uppingham and became a widower in 2004 following the death of his wife from cancer. He is now supported at home by care and personal assistants. He is a lifetime patient of the National Spinal Injuries Centre, Stoke Mandeville Hospital. From 2012 – 2013 he was the High Sheriff of Rutland during which time he was able to obtain greater insight into many aspects of Rutland life. Due to disability he has been a regular user of specialist and local NHS services over many years. In 1974, he was a founding member of the national charity Spinal Injuries Association (SIA), along with Baroness Masham and others. He has been a member since that time, and Chair of SIA between 2005 and 2008. SIA has acted as the national representative body for the spinal cord injured since that time
Judith has extensive experience in professional regulation, performance assessment and service review to which she brings the perspective of patients and the public. She is a former nonexecutive director and vice chair of the University Hospitals of Leicester NHS Trust, former lay member of the General Medical Council (GMC) and chair of GMC fitness to practise panels. Judith’s current appointments include lay membership of the General Pharmaceutical Council, lay performance assessor for the National Clinical Assessment Service and a lay reviewer for the Royal College of Surgeons and the Royal College of Paediatrics and Child Health. She chairs the fitness to practice committee of the Leicester University School of Medicine and Social Care Education. Judith has participated in a number of reviews of services conducted by the Healthcare Commission (now CQC) and recently worked with the Patients’ Association at Mid Staffs hospital to assess the handling of complaints and ensure that lessons could be learned and the failings identified addressed. As a magistrate she sat on the Rutland Bench and its successor, the Melton and Rutland Bench, and was chair of family proceedings panels in Leicester and Leicestershire from 1991- 2009. Her professional background is in Human Resources management, education and training. She has a degree in Chemistry and a diploma in Child Protection.
Miles Williamson-Noble has been a resident of Rutland for 23 years. Most of his professional life was spent as an engineer in the Royal Air Force, where he rose to the rank of Air Commodore. He commanded Royal Air Force Halton, where he was not only responsible for technical training, but also for hosting a joint RAF/NHS hospital, the Institute of Pathology and Tropical Medicine, and nurse and dental training units. After leaving the RAF he spent 10 years regulating professional standards with the Farriers Registration Council. He has been a County Councillor, a Parish Meeting Representative and served for a year as the High Sheriff of Rutland. These appointments have made him keenly aware of the need for the concerns of individuals who may be encountering difficulties to be represented to those who have the responsibility, the funding and the authority to put them right. He feels that he has the qualities required to be a sympathetic listener, and the skills to bring concerns to those in authority. Having finished his year as High Sheriff, he has offered his time to be a volunteer with Healthwatch Rutland, with a particular interest in cross regional issues and support to the military.